AskPsychologist (“us”, “we”, or “our”) operates the website (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for AskPsychologist is managed through Free Privacy Policy. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from our website.


1.    We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession.

2.    You provide your Personal Data User to us ;
We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you;

• fill up a user profile or registration forms ;
• provide information to assess your eligibility to provide services as a AskPsychologist;
• interact with our social media pages;
• participate in contests or events organised by us;
• use biometric features to identity yourself; and
• fill up demographic information in surveys.

3.    Sensitive Personal Data ;
Some of the information that we collect is sensitive in nature. This includes information such as national ID numbers, race, marital status, and your health or religious beliefs. We only collect this information when this is necessary to comply with legal or regulatory requirements.

4.    Personal Data of minors ;
As a parent or legal guardian, please do not allow minors under your care to submit Personal Data to AskPsychologist. In the event that such Personal Data of a minor is disclosed to AskPsychologist, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by this Policy and take responsibility for his or her actions.

5.    When you provide Personal Data of other individuals to us ;
In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, you may add them as your emergency contact. If you provide us with their Personal Data, you represent and warrant that you have and you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this Policy.


1.    AskPsychologist may use, combine and process your Personal Data for the following purpose(“Purposes”).

2.    Providing services and features
Your Personal Data will be used to provide, personalise, maintain and improve our products and services. This includes using your Personal Data to:

• provide you with Services across our various business verticals;
• engage you to provide Services;
• create, administer and update your account;
• verify your identity;
• perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends;
• protect the security or integrity of the Services and any facilities or equipment used to make the Services available;
• process and manage your rewards;
• enable communications between our users;

3.    Safety and security
We use your data to ensure the safety and security of our services and all users. This includes:

• monitoring compliance with our terms and conditions.

4.    Customer support
We use Personal Data to resolve customer support issues. For example, we may:

• investigate and address concerns;
• monitor and improve our customer support responses;
• respond to questions, comments and feedback; and
• inform you about steps taken to resolve customer support issues.

5.    Research and development and security
We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our services, develop new features, products and services, and facilitate insurance and finance solutions.

6.    Legal purposes
We may use the Personal Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable law.

We may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.

For example, we may use your Personal Data to:
• comply with court respond service or other legal, governmental or regulatory requirements;
• enforce our Terms of Service or other agreements; and
• protect our rights or property in the event of a claim or dispute.

We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.

7.    Marketing and promotions
We may use your Personal Data to market AskPsychologist and AskPsychologist’s partners’ sponsors’ and advertisers’ products, services, events or promotions. For example, we may:

• send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and
• notify, invite and manage your participation in our events or activities;

We may communicate such marketing to you by post, telephone call, short message service, online messaging service, push notification by hand and by email.

If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please send us and email or message.

8.    When you provide Personal Data of other individuals to us ;
In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, you may add them as your emergency contact. If you provide us with their Personal Data, you represent and warrant that you have and you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this Policy.


1.    We need to share Personal Data with various parties for the Purposes. These parties include:

2.    With AskPsychologist partners at your request
For example, if you requested a service through a AskPsychologist partner or used a promotion provided by a AskPsychologist partner, AskPsychologist may share your Personal Data with that AskPsychologist partners. Our partners include partners that integrate with our App or our App integrates with, vehicle services partners, or business partners which AskPsychologist collaborate with to loyal service, guardian security or other specialised service.

3.    With the owner of AskPsychologist accounts that you may use
For example, your employer may receive trip data when you use your employer’s AskPsychologist for Business account.

4.    With subsidiaries and affiliates
We share Personal Data with our subsidiaries, associated companies, jointly controlled entities and affiliates.

5.    With our legal advisors and governmental authorities
We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties.


1.    We retain your Personal Data for as long you maintain your AskPsychologist account. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to prevent access or use of such Personal Data for any purpose other than compliance with this privacy policy, or for purposes of safety, security, fraud prevention and detection.


1.    Your Personal Data may be transferred from country, state and city (“Home Country”) in which you are present while using our services to another country, state and city (“Alternate Country”). You understand and consent to the transfer of your Personal Data from your Home Country to the Alternate Country.

6.     COOKIES

1.    AskPsychologist, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Websites and Apps. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit Personal Data about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.

2.    AskPsychologist may allow third parties to use Cookies on the Websites and Apps to collect the same type of Personal Data for the same purposes AskPsychologist does for itself. Third parties may be able to associate the Personal Data they collect with other Personal Data they have about you from other sources. We do not necessarily have access to or control over the Cookies they use.

3.    Additionally, we may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.

4.    If you do not wish for your Personal Data to be collected via Cookies on the Websites, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser. You may also be able to limit our sharing of some of this Personal Data through your mobile device settings, or by submitting your details here.


1.    If you have any questions about this Privacy Policy, please contact us on email:hello@askpsychologist.my


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